Customer Experience Specialist M/V/X

Beschrijving van de functie

Our client is an international company that distributes goods from Belgium and is a global leader in its sector.
Are you an experienced customer service professional who thrives in a fast-paced, problem-solving environment? Do you enjoy being the key point of contact for clients and making a real impact on their experience? We are looking for a Customer Experience Specialist to join this team. In this role, you will act as a trusted partner for the dealer network, ensuring their needs are handled quickly, professionally, and with a strong customer-first mindset. You will play a critical role in managing and expediting back-order requests, helping dealers receive the right parts at the right time. Your ability to communicate clearly, prioritize effectively, and resolve issues proactively will directly influence customer satisfaction. Your responsibilities: - Act as the primary point of contact for dealer inquiries via the collaboration platform - Deliver fast, clear, and solution-oriented responses to dealer requests - Take ownership of back-order expediting, ensuring timely follow-up and resolution - Build strong relationships with dealers and internal stakeholders across the supply chain - Understand customer challenges and proactively provide solutions that improve their experience

Jouw profiel

- Proven experience in customer service, client support, or account coordination OR you are a young potential with a degree in logistics/supply chain. - Strong communication skills in English. Dutch is an asset. - A proactive, customer-first mindset with excellent problem-solving skills. - Ability to manage multiple priorities in a dynamic environment. - Experience in supply chain, logistics, or technical environments is a plus.

Taalvaardigheden

• Nederlands (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)

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