Customer Success Officer M/V/X

Description de l'entreprise

Our client operates in the chemical sector and is recognized for reliable product quality, technical expertise, and strong customer partnerships.

Description de la fonction

1. Enquiry Intake & Processing

• Receive and screen incoming enquiries (high email volume).
• Filter out spam, unreliable requests, or incomplete submissions.
• Create enquiry numbers and register all relevant data into the system.
• Complete or update technical sheets (quantities, specifications, quality details.).
• Identify missing information and proactively reach out to clients via email or phone.

2. Technical Team Support

• Assist the technical team in preparing documentation required for feasibility checks.
• Coordinate with internal teams and manufacturing partners (including India) to gather needed details.
• Support the feasibility assessment workflow and follow up on pending information.

3. Offer Preparation Support

• Once feasibility is validated, support the process by gathering production pricing from international units.
• Ensure accurate and complete data is available so the team can prepare the final offer.

4. Administrative Coordination

• Perform administrative tasks for the department, including data entry and document management.
• Maintain an overview of ongoing enquiries and ensure timely follow-up.
• Offer limited office management support when needed.

Profil

Required ProfileSkills & Experience

• Strong administrative skill set with excellent attention to detail.
• Ability to manage large volumes of emails and enquiries.
• Proactive mindset: comfortable reaching out to clients independently.
• Strong analytical and problem-solving ability; able to "think ahead" rather than only execute tasks.
• Experience in an administrative, customer-facing, or data-heavy role is a plus.

Languages

• Dutch & English: very important (daily communication).
• French: basic knowledge required.

IT Skills

• Good command of MS Office (Excel, Outlook.).
• Experience with internal systems or ERP tools is an advantage (e.g., Planom).

Personal Qualities

• Meticulous, structured, and data-driven.
• Curious, eager to learn, and able to pick up technical information quickly.
• Team player who communicates easily and professionally.
• Hands-on, reliable, and capable of taking ownership.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

Envie d'en apprendre davantage sur ce métier ou sur un métier proche de celui-ci ? Parcourez toutes les informations utiles sur Panorama des métiers. Panorama des métiers