Customer Success Officer M/V/X

Beschrijving van het bedrijf

Our client operates in the chemical sector and is recognized for reliable product quality, technical expertise, and strong customer partnerships.

Beschrijving van de functie

1. Enquiry Intake & Processing

• Receive and screen incoming enquiries (high email volume).
• Filter out spam, unreliable requests, or incomplete submissions.
• Create enquiry numbers and register all relevant data into the system.
• Complete or update technical sheets (quantities, specifications, quality details.).
• Identify missing information and proactively reach out to clients via email or phone.

2. Technical Team Support

• Assist the technical team in preparing documentation required for feasibility checks.
• Coordinate with internal teams and manufacturing partners (including India) to gather needed details.
• Support the feasibility assessment workflow and follow up on pending information.

3. Offer Preparation Support

• Once feasibility is validated, support the process by gathering production pricing from international units.
• Ensure accurate and complete data is available so the team can prepare the final offer.

4. Administrative Coordination

• Perform administrative tasks for the department, including data entry and document management.
• Maintain an overview of ongoing enquiries and ensure timely follow-up.
• Offer limited office management support when needed.

Jouw profiel

Required ProfileSkills & Experience

• Strong administrative skill set with excellent attention to detail.
• Ability to manage large volumes of emails and enquiries.
• Proactive mindset: comfortable reaching out to clients independently.
• Strong analytical and problem-solving ability; able to "think ahead" rather than only execute tasks.
• Experience in an administrative, customer-facing, or data-heavy role is a plus.

Languages

• Dutch & English: very important (daily communication).
• French: basic knowledge required.

IT Skills

• Good command of MS Office (Excel, Outlook.).
• Experience with internal systems or ERP tools is an advantage (e.g., Planom).

Personal Qualities

• Meticulous, structured, and data-driven.
• Curious, eager to learn, and able to pick up technical information quickly.
• Team player who communicates easily and professionally.
• Hands-on, reliable, and capable of taking ownership.

Taalvaardigheden

• Frans (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)

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