Reservation Agent Polyvalent H/F/X

Description de l'entreprise

Restoring Brussels' most fabulous address

Nestled on Rue Royale in Notre Dame aux Neiges, this Belle Époque jewel, sculpted by Henri van Dievoet, has stood as a proud witness to the epochs and events that shaped Brussels. Now, the fabled Grand Hotel Astoria will re-emerge as Corinthia Brussels later in 2024, a beacon of elegance and luxury in the heart of the Belgian capital.

Following a meticulous restoration, Corinthia Brussels will marry the classical elegance of its storied past with sophisticated modern facilities including 126 rooms and suites, a gastronomic restaurant and brasserie, and 1000 square metres of wellness. Catering to discerning locals and luxury travellers, Corinthia Brussels will harmonise heritage with an avant-garde attitude. 

Join us to be part of the pre-opening team for a truly unique project in Brussels, developing Brussels' most fabulous address.

Description de la fonction

Role Description

 The Reservations Agent is responsible for actively converting enquiries into confirmed business, whilst providing an exceptional call experience to all callers. The Agent's demeanour should reflect the quality of the hotel to our potential guests and callers. A positive, professional attitude, knowledge of the hotel and a strong attention to detail are traits which our agents are required to have. 

Qualifications

•  Excellent phone etiquette and communication skills

• Experience in reservations and/or customer service

• Strong attention to detail and organization skills

• Ability to multi-task and work in a fast-paced environment

• Fluent in written & spoken English (required). French and/or Dutch is a plus.

• Knowledge of hotel booking systems is a plus

• Focused on providing consistently high standards of customer service

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

Envie d'en apprendre davantage sur ce métier ou sur un métier proche de celui-ci ? Parcourez toutes les informations utiles sur Panorama des métiers. Panorama des métiers