Customer Service Assistant M/V/X

Description de l'entreprise

Our client is an international and fast-growing company active in the pharmaceutical sector, dedicated to improving patient outcomes through innovative healthcare solutions. Their Belgian office, located in Flemish Brabant, plays a key role in supporting operations across Europe.

Description de la fonction

We are currently looking for a Customer Service Assistant to strengthen the customer support team. In this role, you will act as a key point of contact for clients and internal stakeholders, ensuring smooth order processing and high-quality service delivery in a dynamic and highly regulated environment.Key Responsibilities

• Act as the primary point of contact for customers via phone and email (French, Dutch, and English)
• Manage and process customer orders from A to Z in the ERP system
• Ensure accurate follow-up of deliveries, backorders, and stock levels
• Coordinate with internal departments such as supply chain, logistics, and sales
• Handle customer inquiries, complaints, and returns in a professional and solution-oriented manner
• Maintain up-to-date customer records and documentation in line with pharmaceutical regulations
• Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency

Profil

A successful Customer Service Assistant should have:

• Educational background in business, administration, or a related field.
• Strong organizational and multitasking skills.
• Proficiency in customer relationship management tools and systems.
• Excellent communication skills in English & French and a good level of Dutch.
• A proactive and solution-oriented mindset.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

Envie d'en apprendre davantage sur ce métier ou sur un métier proche de celui-ci ? Parcourez toutes les informations utiles sur Panorama des métiers. Panorama des métiers