Customer Service Assistant M/V/X

Beschrijving van het bedrijf

Our client is an international and fast-growing company active in the pharmaceutical sector, dedicated to improving patient outcomes through innovative healthcare solutions. Their Belgian office, located in Flemish Brabant, plays a key role in supporting operations across Europe.

Beschrijving van de functie

We are currently looking for a Customer Service Assistant to strengthen the customer support team. In this role, you will act as a key point of contact for clients and internal stakeholders, ensuring smooth order processing and high-quality service delivery in a dynamic and highly regulated environment.Key Responsibilities

• Act as the primary point of contact for customers via phone and email (French, Dutch, and English)
• Manage and process customer orders from A to Z in the ERP system
• Ensure accurate follow-up of deliveries, backorders, and stock levels
• Coordinate with internal departments such as supply chain, logistics, and sales
• Handle customer inquiries, complaints, and returns in a professional and solution-oriented manner
• Maintain up-to-date customer records and documentation in line with pharmaceutical regulations
• Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency

Jouw profiel

A successful Customer Service Assistant should have:

• Educational background in business, administration, or a related field.
• Strong organizational and multitasking skills.
• Proficiency in customer relationship management tools and systems.
• Excellent communication skills in English & French and a good level of Dutch.
• A proactive and solution-oriented mindset.

Taalvaardigheden

• Frans (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)

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