Customer Service & Purchase Assistant M/V/X

Description de l'entreprise

Our client is a recognized name in the industrial and manufacturing sector, known for their innovative approach and commitment to quality. They operate as a medium-sized enterprise with a strong reputation for delivering high-performance products.

Description de la fonction

We are looking for a motivated Customer Service & Purchase Assistant to join our dynamic team. This hybrid role combines operational excellence in order-to-delivery and purchasing activities, providing hands-on support to ensure smooth procurement processes and efficient supplier coordination.

You will act as a key link between suppliers, logistics, and the purchasing department, ensuring seamless daily operations and supporting the overall efficiency of the procurement function.Key ResponsibilitiesCustomer Service & Order-to-Delivery (Inbound Flow)

• Manage incoming purchase orders and ensure accurate entry into ERP systems.
• Coordinate inbound deliveries with logistics and suppliers to ensure timely arrivals.
• Handle supplier communication (phone/email) and provide clear, professional support.
• Monitor order and delivery status; proactively follow up to avoid disruptions.
• Manage backorders, delays, and discrepancies (quantity, quality, documentation).

Purchasing Support

• Assist the purchasing team in placing orders and following up with suppliers.
• Maintain and update supplier and product information in internal systems.
• Support the monitoring of stock levels and help trigger replenishment needs.
• Ensure purchase documentation is complete and correctly processed.
• Collaborate with internal departments (logistics, finance) to ensure smooth operations.
• Follow up on pricing, confirmations, and delivery schedules with suppliers.

Profil

Profile Requirements

• Bilingual Dutch//English (spoken & written); good knowledge of French is an asset.
• Minimum 2-3 years of experience in customer service, purchasing support, or supply chain.
• Good knowledge of ERP systems and MS Office (Excel).
• Strong organizational skills and ability to manage multiple priorities.
• Detail-oriented, proactive, and comfortable working in a fast-paced environment.
• Strong communication skills and team spirit.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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