Sales Administrator M/V/X

Description de l'entreprise

Join CCS Europe and contribute to the growth of the global leader in LED lighting for machine vision

Do you thrive on delivering efficient results?

• CCS is responsible for pioneering advances in Illumination and Photonics products and technologies?
• Technology-driven company, setting great store by R&D, filing over 270 lighting related patents worldwide
• Founded in 1993, 15 locations worldwide, team of 300, 90 million ? turnover, 15% reinvested in R&D
• Fast-paced, ambitious and innovative work environment
• Collaborative team spirit and friendly working atmosphere
• Supportive onboarding
• Modern and easily accessible offices

Description de la fonction

Your main responsibility is to contribute to the best client experience through a service minded approach to both prospects and clients and efficient and accurate sales administration.

• Reporting to the EMEA Sales Manager, Karl Gheysens:
• Support the Sales Team in building strong relationships with both customers and prospects by ensuring timely follow-up of all customer phone calls and e-mails
• You create plus maintain the customer cards in the ERP (Enterprise Resource Planning) as well as ensuring the credit limit approval process is implemented
• You are responsible for the RMA's (Return Merchandise Authorisation) files plus the internal sales process documentation, all sales reports and the CRM (Salesforce)
• Occasionally you provide price lists and lead-time information as well as preparing sales quotes ensuring EU regulations are adhered to plus managing the administration to loans
• You are the SPOC for clients whose orders have been confirmed meaning you inform them of shipping delays and late payments
• In order to deliver in your role, you will also enjoy many internal contacts including the Order Processing, Technical Support and Finance Teams

Profil

• Minimum 2 years of office administration experience which has perfected both your organisational and communication skills
• Very sound English (written and spoken)
• Sound knowledge of Microsoft Office
• Strong time management is vital to handle this varied role where there are frequent deadlines
• In order to ensure a smooth running, attention to detail is imperative
• Effective and adaptable communication skills are crucial in order to interact successfully with diverse stakeholders even when busy
• You rely on your initiative to both find solutions and constantly provide an excellent customer service
• A can-do-attitude and being hands on means you will fit right in with CCS's positive and motivated team

Compétences linguistiques

• Anglais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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