Service Coordinator M/V/X

Description de la fonction

• You have previous experience as a service coordinator in a fast-paced, reactive service environment, and you bring strong customer service skills and a professional telephone manner.

• Solid numeracy skills and a good understanding of figures are vital for this role; experience in an office or sales environment and knowledge of commercial contracts are desirable.

• You are highly proficient in MS Word and Excel, with accurate keyboard skills, and you have knowledge of SAP and CRM systems.

• You demonstrate strong time management, attention to detail, adaptability, and the ability to multitask, working both independently and as part of a team.

• You have excellent verbal and written communication skills and a professional, customer-focused attitude.

Responsibilities:
. Dealing with customer queries regarding all breakdowns, preventive maintenance, renewal of service
contracts
. Actioning the service inbox
. Provide accurate quotations for the repair of Eppendorf portfolio of products
. Raising cases/ work orders for repair & performance plan maintenance; allocating jobs to service
engineers and subsequent ticket closure using CRM and Outlook
. Proactive communication with the customer and field sales giving clear and concise information
regarding the status of the enquiry
. Creating service contracts using Microsoft e365
. Proactive review of the service calendar and regular liaison with the service engineers to maximise time
management
. To contribute to the efficient working of the office-based team

Tasks:
. Supporting the service team in their daily activities with information requests, quotation requirements
and follow up.
. Adhere to ISO procedures and processes in place andto make suggestions for improvement to enhance
the effectivness of the team/process
. Answering all queries (phone calls, e-mail, web enquiries) related to service
. Individually assigned key service accounts coordination
. Pipette & epMotion tool calibration/service/repair process & billing
. Ongoing review of cases
. Ensuring that invoicing is done in a timely manner
. Ensuring spare parts are consumed from the correct storage location during invoice process
. Manage the service contract renewal process
. Complete IQ/OQ documentation for submission to customer
. Issuing Risk Assessments & Method Statements
. Direct customer technical querires to the PLS team or engineer
. To carry out any other such duty as may be reasonably assigned from time to time at the discretion of
the Service Manager.

Compétences linguistiques

• Néérlandais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Anglais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

Avantages du poste

• Your work is meaningful. Together we contribute to improving human living conditions.

• We offer you creative freedom with a strong, international premium brand in the life science industry.

• We value and reward your performance with an attractive salary.

• Continuous professional development opportunities to grow both personally and professionally. Our opportunities range from a variety of training courses, participation in conferences, and access to learning platforms.

• With us, you will find a colorful, cosmopolitan, and appreciative working environment with always up-to-date technologies, methods, and tools in an environment that also invites networking.

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