IT Support Analyst H/F/X

Description de l'entreprise

Cossel is an international IT recruitment agency bringing together appropriate clients and candidates in the IT-sector. Our team is composed uniquely of recruiting experts specialized in the information technology industry. Are you a serious and motivated IT specialist looking for a career change? Whatever your skills and experience are, we will accompany and guide you towards the change you want. Are you a company actively on the look-out for new talent? We will work along your side to find the perfect match.

Description de la fonction

IT Support Analyst - International Legal Services - Brussels
Join an international professional environment where technology plays a key role in delivering outstanding service to clients. You will become part of an excellent local IT team of four people, known for its collaborative spirit, professionalism and strong sense of mutual support. The company genuinely cares about employee well-being and offers a modern, prestigious and truly impressive working environment.
 
Your Responsibilities

• Provide high-quality IT support through phone, email, chat, remote assistance and face-to-face contact, while ensuring all requests are accurately logged and followed up in the ticketing system.
• Diagnose and resolve incidents related to Windows 11, Microsoft 365, mobile devices, printers, network connectivity and business applications.
• Support all users, including senior stakeholders and Partners, with professionalism, discretion and a strong focus on business-critical needs.
• Deliver technical support for meetings, video conferences, hearings and events, including setup, testing and live assistance for audiovisual equipment.
• Contribute to IT asset management, internal documentation, service improvement initiatives and local or global IT projects.

Your Profile

• You have at least two years of experience in an IT support role, ideally within a law firm or professional services environment.
• You have strong knowledge of Windows 11, Outlook, Word, Excel and PowerPoint, together with good knowledge of Active Directory, Entra ID, DHCP, DNS and ITIL best practices.
• You are comfortable supporting laptops, printers, peripherals, iOS and Android devices, as well as collaboration tools such as Microsoft Teams and Zoom.
• You are fluent in English and at least one local language. Knowledge of another European language is considered an advantage.
• You are service-oriented, organised, self-motivated and able to manage multiple priorities while remaining calm and effective under pressure.

Experience with iManage, Intune, PaperCut, Lenovo, Microsoft, Canon or HP hardware, as well as ITIL, CompTIA or Microsoft certifications, would be a strong asset.
 
What's in it for you?

• A gross monthly salary of up to EUR4,000, depending on your experience and technical expertise.
• Meal vouchers, representation expenses and a wide range of additional benefits.
• The opportunity to join a close-knit and highly supportive IT team of four people, where collaboration and knowledge sharing are part of the daily culture.
• An international company that genuinely values employee well-being, personal development and a healthy working environment.
• A stunning, modern and prestigious workplace offering excellent conditions in which to perform and grow.
• Exposure to a broad range of enterprise technologies, together with strong learning and development opportunities.
• A varied role combining daily IT support, event assistance, asset management and participation in IT projects.

Ready to join a welcoming and dynamic team in an exceptional international environment? We would be delighted to receive your application.

Compétences linguistiques

• Anglais (atout)

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• Français (atout)

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