Senior Support Engineer | Belgian Scale-Up M/V/X

Description de la fonction

A hands-on Senior Support role combining technical challenges, team spirit and international exposure.. with plenty of room to grow.

The real X-factor?You'll know the people you work with, while working on technology used in an international environment.It's a collaborative team where people work closely together, share knowledge and genuinely help each other grow.

Our partner is aBelgian technology scale-up with an international footprint, combining the close-knit culture of a growing local company with the complexity of a global environment.

• Act as aSenior Support reference, taking ownership of complex incidents and ensuring issues are followed through to resolution.
• Provide advanced support acrossMicrosoft & Linux environments, endpoints, applications and user access.
• Troubleshootnetworking, VPN and security-related issues, while supporting basic infrastructure and server activities.
• Manage and configurelaptops, desktops and Apple devices, including deployments and technical maintenance.
• Contribute toIT processes & continuous improvement, including CMDB updates, ticketing, reporting and Knowledge Base documentation.
• Collaborate closely withIT & Infrastructure teams, sharing knowledge and supporting the team during high workloads and technical projects.

Profil

• 4+ years of experiencein IT Support, with solid L2/L3 or senior-level exposure.
• Strong knowledge ofMicrosoft & Linux, combined with excellent troubleshooting and analytical skills.
• Good understanding ofnetworking, VPN, antivirus/security solutions and user access management.
• Experience withMicrosoft 365, Teams, Zoom and Apple environmentssuch as macOS, iOS and iPadOS.
• Knowledge ofprint management, audiovisual and conference-room technologiesis a strong plus.
• A genuineteam playerwith strong communication skills, resilience and a curiosity for learning and evolving technically.
• Fluent inFrench and English.

Compétences linguistiques

• Français (atout)

  • Comprendre : Elémentaire (A)
  • Écrire : Elémentaire (A)
  • Lire : Elémentaire (A)
  • Parler : Elémentaire (A)

Avantages du poste

• International exposurewhile keeping the human, close-knit atmosphere of a Belgian scale-up.
• Technical growththrough exposure to different technologies, systems and infrastructure challenges.
• Collaborative team culturewhere colleagues know each other, share expertise and support one another.
• Varied technical challenges, giving you the opportunity to go beyond traditional support.
• Autonomy & ownershipwith the space to take initiative and bring your technical expertise to the table.
• Adynamic and growing environmentwhere your development can evolve alongside the company.

• Company Car
• Meal Vouchers
• Fuel Card
• Mobility Budget
• Internal & External trainings
• Company phone & subscription
• Net Expenses
• End-of-year bonuses
• Group Insurance
• Health Insurance
• Parking
• Team-building & incentives
• 2 days remote
• Flexible holidays
• Flexible working hours

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