Complex Night Receptionist M/V/X

Description de la fonction

Your mission

We are looking for a dedicated Weekend Night Receptionist (f/m/d) to ensure smooth and secure overnight operations across our hotels during weekends. If you're detail-oriented, dependable, and enjoy working independently during the quiet hours, this is your chance to make a difference where it matters most. You will be responsible for overseeing the front desk operations during the overnight shift, ensuring smooth and efficient guest service, and performing end-of-day financial reconciliation. This role is a combination of guest service, administrative, and accounting duties, requiring attention to detail, accuracy, and professionalism. This role also includes light food & beverage duties, such as preparing and setting up the breakfast service for early morning guests.

Your profile

. Previous experience in hotel front office or night audit role preferred
. Fluency in English and French (Dutch is a plus)
. Strong understanding of basic accounting principles and financial reconciliation
. Familiarity with Property Management Systems (PMS); experience with Opera, Opera Cloud is a plus
. Excellent communication and customer service skills
. Ability to work independently with minimal supervision
. Proficient in Microsoft Office (Excel, Word)
. Strong organizational skills and attention to detail

Profil

Job requirements

Key Responsibilities:

Front Desk Operations
. Welcome and check-in late arrivals in a professional and friendly manner
. Handle guest requests, inquiries, and complaints promptly and efficiently
. Process check-outs and prepare bills for early departing guests
. Ensure lobby and reception areas are clean and presentable during the night
. Follow daily night checklist

Night Audit and Reporting
. Perform nightly audit of all hotel revenue, including rooms, food & beverage, and other outlets
. Reconcile and balance daily transactions and post any necessary corrections
. Prepare daily summary reports for management (e.g. occupancy, revenue, etc.)
. Roll the date in the property management system (PMS) and close the business day
Security and Safety
. Monitor the property to ensure the safety and security of guests and staff
. Follow emergency procedures and report any suspicious activity to management or security personnel
. Conduct property walks and ensures all access points are secure

Cash Handling
. Reconcile the front desk cash drawer and ensure all transactions are properly accounted for

Compétences linguistiques

• Néérlandais (atout)

  • Comprendre : Indépendant - (B1)
  • Écrire : Indépendant - (B1)
  • Lire : Indépendant - (B1)
  • Parler : Indépendant - (B1)

• Français (atout)

  • Comprendre : Indépendant - (B1)
  • Écrire : Indépendant - (B1)
  • Lire : Indépendant - (B1)
  • Parler : Indépendant - (B1)

Avantages du poste

What we offer?
. Competitive salary
. Meal allowance / uniform provided
. Opportunities for career development and training
. Employee discounts and benefits

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