Engagement Manager - NGO M/V/X

Description de l'entreprise

Join an international medical non-profit organisation dedicated to promoting equitable access to resilient healthcare systems worldwide, including in Belgium, with the mission of ensuring that no one suffers or dies from preventable and treatable diseases.

The organisation operates across multiple countries, advancing public health through sustainable healthcare initiatives. It provides expert, compassionate care to people affected by tuberculosis and neglected tropical skin diseases, such as leprosy and leishmaniasis, which are closely associated with poverty, while working in close collaboration with local health systems and communities.

Description de la fonction

You lead individual donor retention strategy to maximise donor lifetime value and drive sustainable fundraising growth through data-driven donor journeys, strong donor loyalty, and an outstanding donor experience.

Your role ?

1. Individual Donor Retention Strategy

• Define and lead the long-term individual donor retention strategy,
• Own and continuously optimize the donor lifecycle (welcome, engagement, upgrade,loyalty, reactivation).
• Drive donor retention, lifetime value and sustainable individual giving revenue.
• Align retention priorities fundraising objectives

2. Donor Experience & Engagement

• Ensure a consistent, seamless and donor-centric experience across all touchpoints.
• Lead multi-channel donor stewardship and engagement initiatives.
• Strengthen donor loyalty, advocacy and long-term commitment through personalized engagement.
• Coordinate stakeholders involved in the donor journey to ensure consistency and impact.

3. Performance & Continuous Improvement

• Define, monitor and report on retention, engagement and lifetime value KPIs.
• Translate donor insights into strategic recommendations and improvement actions.
• Evaluate initiatives and optimize resource allocation based on impact.
• Foster a data-driven culture of continuous improvement.

4. Data-Driven Donor Journeys

• Advance the use of donor data to personalize journeys and improve decision-making
• Partner with ICT and CRM teams to ensure reliable data, segmentation and automation.
• Optimize donor journey processes through data, testing, and technology.
• Ensure donor engagement is supported by accurate, actionable and shared data.

5. Mission-led Donor Communications

• Strengthen the emotional connection between donors and Damien Foundation.
• Shape donor communications together with Brand & Acquisition to maximize engagement and loyalty.
• Ensure storytelling and engagement support long-term donor commitment and sustainable revenue growth.
• Contribute to a coherent donor experience aligned with the organization's positioning.

6. Data Governance & GDPR Compliance

• Ensure all donor engagement, retention, communication, and data management activities comply with GDPR requirements and internal data protection policies.
• Safeguard donor privacy, consent management, data accuracy, and the secure use of personal data across all channels and systems

Profil

• You have a master's degree in marketing, Sales, Economics, Communications, or equivalent experience.
• You have a minimum of 5 years' experience in donor engagement, individual giving, donor retention, CRM-driven marketing, or customer/donor lifecycle management, with a proven ability to design and optimize data-driven journeys that strengthen loyalty, lifetime value, and long-term support.
• Experience in the non-profit or social impact sector is an asset.
• You are fluent in French and Dutch, with professional proficiency in the other national language and excellent written and spoken English.
• Strong organizational skills, with a focus on efficient processes, continuous improvement, and operational excellence.
• Strong digital mindset, with the ability to support digital transformation and leverage digital tools to achieve strategic objectives.
• Opportunity-driven, action-oriented, and results-focused, with strong attention to detail and a proven ability to deliver long-term results.
• Strong leadership, project management and change management skills.
• Proven people management experience, with the ability to lead and develop teams through organizational transformation while fostering a culture of open communication and collaboration.
• Strong analytical skills with the ability to translate donor data into actionable insights.
• Experience with CRM systems, donor segmentation, and marketing automation.
• Experience with ERP software is an asset .
• Excellent writing skills and communication skills

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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