Customer Service Representative English M/V/X

Description de la fonction

You will support the Customer Service team with tasks such as order entry, stock assignment, requests of certificates, etc.

 As you will progress in your training, the responsibilities can be expanded to direct customer support and coordination of the full order to cash process for a selected amount of customers.

• Act as a key point of contact for assigned customers and provide professional and timely support.
• Manage the end-to-end order process, including order entry, verification, delivery coordination and invoicing.
• Maintain accurate customer and order information in the systems.
• Provide customers and Sales colleagues with clear updates on order and delivery status.
• Prepare relevant documentation, including order confirmations, delivery documents and certificates.
• Respond to customer inquiries and help resolve order, delivery, pricing or product-related questions.
• Register and follow up on customer complaints, returns and other order-related issues.
• Work closely with Sales and internal stakeholders to ensure an efficient customer experience.
• Collaborate with colleagues across Customer Service, Supply Chain, Sales, Quality and other departments.

Profil

• You have experience in Customer Service, Sales Support, Order Management, Administration or a similar environment. 
• You are customer-focused, organized and comfortable managing different priorities and administrative tasks.
• You communicate clearly and enjoy working with customers and colleagues from different countries and cultures.
• You are confident working with Microsoft Excel, Outlook and Teams.
• Experience with SAP or another ERP system is considered a strong advantage.
• You are fluent in English, both spoken and written.
• Knowledge of Russian is an additional asset, but is not required.
• You work accurately, take ownership and enjoy contributing to a collaborative team environment.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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