SERVICES DELIVERY COORDINATOR M/V/X

Description de l'entreprise

The company  is een familie bedrijf actief in de Security wereld in België en Nederland. 

Description de la fonction

Your Mission

.    Coordinate maintenance contracts and ensure contractual commitments are fulfilled.
.    Plan and follow up preventive maintenance activities.
.    Coordinate service reviews, reporting activities and follow-up actions.
.    Monitor maintenance invoicing, renewals and contract amendments.
.    Maintain contract documentation, service procedures and operational records throughout the contract lifecycle.
.    Act as the operational reference for maintenance contracts and contract-related information across the company.
.    Support engineers and internal teams with contract-related questions.
.    Coordinate subcontractors and ensure service activities are properly tracked.
.    Support customer communication and manage operational escalations when required.
.    Identify risks, priorities and improvement opportunities before they impact service management.

During your journey at Tein Technology, you'll develop expertise in:
.    Service Delivery & Contract Management
.    Customer Relationship
.    Operational Planning & Coordination
.    Service Reporting & Business Performance Monitoring
.    Mission-Critical Voice, Video & Network Services

Profil

POSITION'S REQUIREMENTS 
Education, Knowledge & Experience
.    Bachelor's degree or equivalent experience.
.    Experience in service coordination, operations, administration or customer support.
.    Strong organisational and planning skills.
.    Interest in technology, customer service and operational excellence.
What Makes You a Great Fit
.    Fluent in Dutch and/or French, with a good command of English.
.    Highly organised and able to manage multiple priorities simultaneously.
.    Customer-oriented with excellent communication skills.
.    Proactive, action-driven and comfortable taking ownership.
.    Commercial mindset with the ability to identify opportunities and improvements.
.    Comfortable coordinating engineers, customers and external partners.
.    Structured and detail-oriented without losing sight of the bigger picture.
.    Calm and effective under pressure.
.    Curious about technology and service management.
.    Eager to grow towards a Service Delivery Management role.

Compétences linguistiques

• Néérlandais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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