Product Director, Programmable Voice M/V/X

Description de la fonction

Product Director, Programmable Voice 
Location: Brussels, Belgium/ Global  
Reports to: VP Programmable Voice, Messaging, Network API 
Scope: Global - Proximus Global L4 Programmable Voice AI solution 

Job Summary 
 

The Product Director, Programmable Voice is responsible for defining, building and scaling Proximus Global's L4 Programmable Voice solution: an abstracted, ready-to-consume application layer built on BICS Cloud Communications carrier voice assets, Konera Network APIs and Telesign identity and fraud signals. 

The role targets the global SMB, mid-market and voice-AI startup segments and enterprises  - customers typically in the €10-100k ARR range - who want the capabilities large API platforms offer but cannot justify building and operating lower-level voice products themselves. It closes a structural gap in the portfolio: today

Proximus Global has no SMB voice offering in any market, while external CPaaS players capture the higher-margin application layer on top of our own wholesale assets. 

This role owns the end-to-end product journey - from proposition definition through market launch and international scaling - leading a team of product managers and working cross-functionally across BICS, Konera and Telesign. The successful candidate will build the partner ecosystem and commercial model that position Proximus Global as a trusted, AI-ready challenger to Twilio, Bandwidth and Vonage in selected use cases and priority regions. 

Key Responsibilities 
 

Team Leadership 

•  Lead, mentor and develop a team of product managers across discovery, launch and scale-up stages 
• Balance strategic guidance with hands-on support to bring a greenfield product to market at the pace of the category 
• Build a product culture rooted in accountability, customer evidence, speed and AI-assisted ways of working 
   

Strategy & Vision 

•  Own and evolve the Programmable Voice strategy, positioning the offering as the trusted L4 challenger to established global API platforms in selected use cases and priority regions 
• Maintain a clear, phased roadmap: near term - number masking, branded calling and the AI voice agent on a programmable call-control engine, real-time media streaming and self-serve distribution; mid term - transcription, translation and language handling, notifications, flash calling, voicemail, recording, AI-capable IVR, CRM/workflow connectors and agentic exposure; long term - voice embedded natively into major LLM runtimes and agent frameworks 
• Enforce scope discipline against the agreed exclusions: no direct large-enterprise motion (retained by BICS Cloud Communications), no race to the cheapest per-minute pipe, no in-house foundation voice models, and one global product with regional adapters rather than parallel codebases 
• Identify market opportunities, customer needs and competitive positioning across Europe, North America, MEA, LATAM and Asia-Pacific 
   

Product & Project Management 
 

• Own the full product lifecycle, from ideation through launch to scaling, on a global footprint from day one 
• Define and execute product plans, timelines and budgets, and steer build-versus-buy and platform architecture decisions for the greenfield OSS/BSS stack 
• Ensure timely delivery within scope and quality expectations, including clean integration into BICS Cloud Communications, Konera and Telesign 
   

Commercial & Monetisation 
 

• Define and o

Profil

Qualifications 

• Bachelor's degree in Computer Science, Engineering, Business or a related field 
• Master's degree preferred 
• Proven product leadership experience in CPaaS, UCaaS/CCaaS, voice or API platform businesses, ideally within telecommunications 
• Track record of taking products from zero to one in innovation, incubation or greenfield environments, and scaling them internationally 
• Experience with self-serve, product-led and SDK-led distribution models aimed at SMB, startup and developer buyers 
• Strong background in API strategy, packaging, pricing and monetisation 
• Strong leadership and team development capabilities, excellent strategic thinking paired with hands-on execution 
• Commercial acumen, including pricing design, business case construction and margin management 
• Strong communication and interpersonal skills, including with external partners, regulators and startup founders 
   

Knowledge 

• Solid understanding of the voice stack: PSTN and SIP trunking, DID numbering, call control, real-time media streaming and interconnect fundamentals 
• Familiarity with branded calling and caller authentication frameworks, including STIR/SHAKEN and regional attestation models 
• Deep understanding of telco APIs (e.g. identity, fraud prevention, QoD/network slicing, carrier billing) 
• Working knowledge of the conversational and agentic AI landscape, including voice agents, orchestration platforms and LLM runtimes 
• Awareness of the competitive field, including Twilio, Bandwidth, Vonage, Telnyx, Infobip and Sinch 
  Familiarity with industry standards, platforms and best practices 

Compétences linguistiques

• Néérlandais (atout)

  • Comprendre : Elémentaire (A)
  • Écrire : Elémentaire (A)
  • Lire : Elémentaire (A)
  • Parler : Elémentaire (A)

Avantages du poste

Work with diverse teams across 100+ countries, in a truly international and connected environment.

Take initiative, make decisions and own your impact with real autonomy.

Contribute to meaningful solutions in global connectivity, combining technology, platforms and expertise across Proximus Global.

Continuously learn, challenge the status quo, and grow across our global organisation.

Get a flavour of Proximus Global activities by watching our video.

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