Operations Change Management Officer M/V/X

Description de la fonction

Ypto zoekt nieuwe collega's, Wil jij onze teams versterken? Ontdek de vacature hieronder en solliciteer.Please apply via the following link: https://www.ypto.be/vacature/?id=2756985Hoe maak jij mee het verschil?As an Operations Change Management Officer, you support the company-wide rollout and adoption of strategic initiatives led by Operations, including Service Integration and Management (SIAM), Software Asset Management (SAM), IT Asset Management (ITAM), Business Management IT (BMIT), Process Governance implementation, and other operational transformation initiatives. You act as the organizational change bridge between Operations, the wider Ypto/SNCB organizations, business stakeholders, employees, and external partners, ensuring successful understanding, readiness, and adoption of new processes, governance models, technologies, services, roles, and ways of working.You drive the people side of change by combining structured change management with stakeholder engagement, communication, facilitation, learning coordination, resistance management, and adoption monitoring. Working closely with Operations project and program teams, you help ensure that strategic initiatives are successfully introduced, adopted, and sustainably embedded across the wider organization, including the transition towards SIAM and a multi-supplier support model.Wat is jouw rol bij NMBS?As an Operations Change Management Officer, you will take on the following responsibilities:You assess the need for change management support during project and program intake, perform structured change impact and organizational readiness assessments across processes, governance, roles, organization, culture, technology, and ways of working, and identify impacted stakeholder groups, adoption risks, resistance, dependencies, and organizational constraints.You develop and maintain integrated change strategies and plans covering stakeholder engagement, sponsorship, communication, learning, resistance management, and adoption, with clear activities, owners, milestones, and success measures; you integrate these activities into project plans, governance, budgets, risk registers, and reporting, and adapt the approach based on progress, feedback, and adoption results.You translate Operations-led initiatives into practical change interventions for impacted company departments and business stakeholders, support the company-wide rollout of SIAM, SAM, ITAM, BMIT, Process Governance, and other initiatives, maintain an overview of change across the Operations portfolio, and identify overlapping impacts, dependencies, competing priorities, and potential change saturation.You act as the change management liaison between Operations, the wider organization, the business, and external partners; analyze and segment stakeholders; execute targeted engagement approaches; support sponsors, managers, and team leads as visible change leaders; identify and address resistance; provide coaching and practical support; and facilitate alignment across groups with different interests and priorities.You develop and execute targeted communication plans; coordinate clear, consistent, audience-appropriate communications, presentations, guidance, and awareness materials; design and facilitate impact workshops, stakeholder sessions, management briefings, supplier onboarding workshops, and cross-functional alignment activities; and coordinate learning and knowledge needs with HR, Learning, Knowledge Management, and subject-matter experts.You define and monitor adoption objectives, KPIs, stakeholder sentiment, and behavioural change; establish appropriate change governance; report on readiness, engagement, resistance, risks, dependencies, and adoption; escalate material issues through the appropriate governance bodies; support post-implementation embedding and continuous improvement; and coordinate organizational readiness for SIAM and new support suppliers, while operational and administrative onboarding [...]

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