Support Engineer | Trading & Stock Market M/V/X

Description de la fonction

Passionate about trading and stocks? Start your IT career where finance meets technology. Turn your passion into your first big opportunity.

Our partner is a leading company in the financial and stock exchange sector, operating in a fast-paced, international, and customer-oriented environment.

As part of its continuous growth, we are looking for a bilingual French/Dutch Support Engineer with a strong business mindset and a real interest in finance, trading, and investment services.

• Provide first-line support to French and Dutch-speaking clients
• Support customers with business-related and financial requests such as inheritance management, portfolio transfers, and investment-related inquiries
• Understand client needs and provide professional, solution-oriented assistance
• Manage and follow up support tickets and incidents while ensuring SLA compliance
• Collaborate closely with IT and business teams to guarantee efficient issue resolution
• Participate in operational support activities related to infrastructure and internal systems
• Contribute to the continuous improvement of customer support processes and user experience

Profil

• Fluent in French and Dutch, both spoken and written
• Strong interest in stock markets, finance, trading, and investment products
• Previous experience in customer support, customer service, or IT support is considered a plus
• Business-oriented mindset with excellent communication and interpersonal skills
• Good understanding of IT environments, ticketing systems, and support processes
• Ability to manage sensitive situations with empathy and professionalism
• Proactive, analytical, and solution-driven personality

Compétences linguistiques

• Néérlandais (atout)

  • Comprendre : Elémentaire (A)
  • Écrire : Elémentaire (A)
  • Lire : Elémentaire (A)
  • Parler : Elémentaire (A)

Avantages du poste

• Unique opportunity to combine finance, customer interaction, and IT
• Dynamic and stimulating work environment within the financial sector
• Key position with direct impact on customer satisfaction and business operations
• Training and coaching on both technical and business-related topics
• Collaborative, modern, and fast-growing company culture
• Long-term evolution opportunities in an innovative and international environment

• Internal & External trainings
• Meal Vouchers
• Company phone & subscription
• Net Expenses
• Group Insurance
• Health Insurance
• Team-building & incentives
• Remote possible
• Open Space
• Flexible working hours
• Flexible holidays
• 2 days remote

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