Customer Service French market M/V/X

Description de l'entreprise

Our client is an international organization operating in the life science industry. They are recognized for their specialization in innovative solutions and their commitment to delivering high-quality products and services. For the Customer Service team, we are seeking an experienced Customer Service, Order-to-Cash professional, to support the French market.

Description de la fonction

As a Customer Service professional, your responsibilities are:

• Process customer purchase orders in line with customer logistics and shipping requirements.
• Act as the first point of contact for customer inquiries and order-related issues.
• Manage and track customer cases in Salesforce.
• Resolve logistics and delivery issues in collaboration with logistics, warehouse, and internal teams.
• Participate in daily team meetings and support the resolution of escalated customer concerns.
• Ensure effective team backup coverage and knowledge sharing.
• Complete required training and contribute to a positive, KPI-driven team environment..

Profil

A successful Customer Service professional should have:

Qualifications:

• Customer service or order management experience.
• Fluent in French and English, additional language skills are a plus.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with Salesforce, or similar ERP/CRM systems preferred.

Skills:

• Customer-focused with strong problem-solving abilities.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities and work collaboratively across teams.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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