Customer Service French market M/V/X

Beschrijving van het bedrijf

Our client is an international organization operating in the life science industry. They are recognized for their specialization in innovative solutions and their commitment to delivering high-quality products and services. For the Customer Service team, we are seeking an experienced Customer Service, Order-to-Cash professional, to support the French market.

Beschrijving van de functie

As a Customer Service professional, your responsibilities are:

• Process customer purchase orders in line with customer logistics and shipping requirements.
• Act as the first point of contact for customer inquiries and order-related issues.
• Manage and track customer cases in Salesforce.
• Resolve logistics and delivery issues in collaboration with logistics, warehouse, and internal teams.
• Participate in daily team meetings and support the resolution of escalated customer concerns.
• Ensure effective team backup coverage and knowledge sharing.
• Complete required training and contribute to a positive, KPI-driven team environment..

Jouw profiel

A successful Customer Service professional should have:

Qualifications:

• Customer service or order management experience.
• Fluent in French and English, additional language skills are a plus.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with Salesforce, or similar ERP/CRM systems preferred.

Skills:

• Customer-focused with strong problem-solving abilities.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities and work collaboratively across teams.

Taalvaardigheden

• Frans (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)

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