Account manager logistics M/V/X

Description de l'entreprise

Our client is a world leader in logistic services. 
They are active in all aspects: Road, Air and ocean freight. Apart from this they also offer warehouse solutions.

Description de la fonction

In this role as account manager, you will serve as a key point of contact for customers, partner closely with internal teams, and help ensure customer requirements are understood and supported effectively.
Your tasks:

• Take full ownership of assigned accounts: understand customer needs and align on expectations.
• Strenghten relationships at all levels within the customer organization, beyond the main point of contact.
• Monitor customer satisfaction and proactively address service issues, including escalations when required.
• Ensure proactive communication with customers, especially in case of service irregularities or critical shipments.
• Deliver business and follow up on action items using an action tracker.
• Identify and convert opportunities through up-selling and cross- selling across multiple products.
• Collaborate with product and operations teams to deliver value-added solutions (services, products, technology) aligned with customer needs.
• Actively manage a sales pipeline within the existing accounts and contribute to business development.
•  Ensure customer expectations are clearly documented in SOP's and properly executed by operational teams.
• Maintain and update SOP's, including rates, KPI's, and service requirements, ensuring consistency across teams.
• Drive cross-functional collaboration (operations, product, sales) through regular communication and joint customer engagement.
• Use CRM Dynamics as the primary system for account management, ensuring accurate & consistent data.
• Monitor performance using reporting & BI tools, ensuring quality and actionable insights.
• Initiate and manage corrective action plans (CAPA) to prevent recurring issues.
  
  

Profil

Our new account manager recognizes himself in following aspects:

• Customer centric mindset 
• Business development orientation with ability to identify and execute growth opportunities.
• Strong collaboration and communication skills
• Data-driven decision making and performance management
• Cross-product knowledge (Air, Ocean, Customs...) and understanding of the end-to-end supply chains.
• Experience with SOP management, KPI frameworks and customer business reviews.

Required Qualifications:

• Bachelor's degree or equivalent experience
• Minimum of 3 years of experience in logistics 
• Strong customer management and communication skills.
• Experience with CRM systems and MS office, strong analytical mindset.
• Strong problem-solving and stakeholder management skills.
• Fluent in English

Compétences linguistiques

• Anglais (atout)

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