Customer Support & Operations Coordinator M/V/X

Description de l'entreprise

Our client is a well-established international company operating in a customer-centric retail and services environment. To support its continued growth and commitment to service excellence, the company is looking for a Customer Support & Operations Coordinator to join its central support team.

Description de la fonction

In this role, you will act as a key point of contact between customer service teams, operational stakeholders, and business clients, ensuring smooth daily operations and contributing to the continuous improvement of customer processes.

Key Responsibilities

• Handle and resolve complex customer cases escalated by first-line support teams, ensuring timely and satisfactory resolutions.
• Provide operational support to internal teams and regional business units.
• Deliver administrative support to business customers, including managing customer communications, maintaining records, and processing account-related information.
• Ensure accurate management of customer data and documentation within internal systems.
• Analyze recurring incidents, identify trends, and propose improvements to enhance customer experience and operational efficiency.
• Collaborate with multiple departments to ensure seamless communication and service delivery.
• Contribute to ongoing process optimization initiatives and support continuous improvement projects.

Profil

We are looking for a Customer Support & Operations Coordinator that :

• Previous experience in a customer service, customer support, operations, or administrative coordination role.
• Strong organizational skills with a high level of accuracy and attention to detail.
• Solution-oriented mindset with the ability to manage complex customer situations professionally.
• Comfortable working with different software applications and business systems.
• Strong communication and stakeholder management skills.
• Ability to prioritize tasks efficiently in a fast-paced environment.
• Fluency in Dutch and French is essential; a good knowledge of English is considered an asset.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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