Key Account Analyst M/V/X

Description de la fonction

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
** YOUR MISSION ** - WHAT WILL YOU DO? * Analyze customer data to monitor key metrics such as asset usage, stock levels, and transaction discrepancies, delivering actionable insights that optimize operations and enhance client relationships. Work closely with customers and Account Managers to resolve audit discrepancies, improve asset management practices, and address any transactional challenges. Coordinate administrative functions, including contract management, billing accuracy, and audit resolution, ensuring seamless account operations. Foster strong client relationships by providing timely support and tailored solutions that drive operational efficiency and improve supply chain management. Prepare and analyze KPI reports, offering insights on performance against targets and identifying areas for improvement to support customer growth. Collaborate with cross-functional teams (e.g., Finance, Logistics, IT) to streamline data flows and improve processes that enhance customer satisfaction and service delivery. Effectively prioritize and manage multiple tasks to ensure all customer needs are addressed, balancing day-to-day account management with time-sensitive demands. Contribute to process improvement initiatives, supporting the development of tools and systems that drive operational efficiency and enhance the overall customer experience.

Profil

** WHAT WE ARE LOOKING FOR ** Sense of ownership to develop a proactive portfolio approach. Being able to maintain an helicopter view to organize day-to-day activities in a value added way of working. Show strong interpersonal skills to build efficient relationships with internal and external stakeholders. Analytic, critical mindset Strong time management, priority setting and conscientious way of working Flexible team player Strong administrative skills Fluent Dutch and English communication skills. Basic French communication skills are required. Good Excel and Microsoft (Outlook, PowerPoint, Outlook) skills. Knowledge of SAP/Salesforce/PBI is a plus

Compétences linguistiques

• Néérlandais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

Envie d'en apprendre davantage sur ce métier ou sur un métier proche de celui-ci ? Parcourez toutes les informations utiles sur Panorama des métiers. Panorama des métiers