Customer Happiness Advisor (NL/FR) M/V/X

Beschrijving van het bedrijf

Our client is a small-sized company operating in the business services sector. They are dedicated to providing exceptional customer experiences and prioritizing efficiency and quality in their services.

Beschrijving van de functie

As a Customer Happiness Advisor (NL/FR) your responsibilities are:

• Responding to customer inquiries via email, phone, and chat in both Dutch and French.
• Assisting customers with product information and resolving their concerns effectively.
• Maintaining accurate records of customer interactions in the system.
• Collaborating with internal teams to ensure timely resolution of customer issues.
• Proactively identifying opportunities to enhance the customer experience.
• Following established guidelines and procedures to handle customer requests.
• Providing feedback to improve processes and services.
• Ensuring a high level of customer satisfaction at all times.

Jouw profiel

A successful Customer Happiness Advisor (NL/FR) should have:

• Fluency in both Dutch and French, with excellent written and verbal communication skills.
• A customer-focused mindset and problem-solving attitude.
• Proficiency in using customer service tools and software.
• Ability to work efficiently in a fast-paced environment.
• Strong organizational skills and attention to detail.
• A proactive approach to identifying and addressing customer needs.

Taalvaardigheden

• Frans (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)

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