Digital Experience Specialist M/V/X

Beschrijving van de functie

As a Digital Experience Specialist

You will:

• managing and optimizing digital touchpoints
• ensuring proper integration of Toyota Insurance Services (TIS) across platforms and channels
• supporting market rollouts
• driving data-informed decisions through analytics or user testing

Your responsibilities:

Digital Platform & Website Management

• Manage insurance-related websites: creation, updates, and content coordination with marketing, agencies, and legal.
• Ensure compliance with usability and accessibility standards (e.g., EAA).
• Oversee administration of digital platforms (CMS, consent tools).

Customer Experience

• Map customer journeys and identify pain points.
• Facilitate workshops and turn insights into actionable plans.

Analytics & Performance

• Build dashboards to track KPIs and customer behavior.
• Conduct performance analysis and benchmarking to support decisions.

Project Management

• Support launches of insurance solutions across markets.
• Coordinate with internal teams and external agencies for timely delivery.

Organizational Support

• Organize meetings and workshops.
• Ensure documentation and stakeholder communication.

Jouw profiel

Your profile:

• Bachelor's degree in Digital Marketing, Business, or related field
• First experience in digital platforms (such as consent management tools, CMS) or website management (blueprinting, site creation)
• Customer centric mindset & strong service orientation
• Analytical skills and experience in using digital analytics tools
• Experience in customer journey mapping
• Excellent project management, communication and stakeholder coordination skills
• Independent way of working, determined and assertive, hands-on team player
• Willingness to identify with the company, its goals and philosophy

You have a Toyota DNA, this means you:

• wish to develop and are ready to persevere to reach challenging targets.
• seek facts before making recommendations or decisions.
• have strong planning and organising skills.
• enjoy working in a team, respecting others.

Taalvaardigheden

• Engels (troef)

  • Begrijpen : Onafhankelijk - (B1)
  • Schrijven : Onafhankelijk - (B1)
  • Lezen : Onafhankelijk - (B1)
  • Spreken : Onafhankelijk - (B1)

Voordelen van de betrekking

Toyota Insurance Management SE (TIM) has been acting as Toyota's Insurance competence centre for nearly 20 years. Based in most European markets, TIM supports Toyota Motor Europe, its National Marketing & sales companies and retailers with Value Chain and Insurance products.

For Toyota, Quality is a way of life. Nothing is so good that it cannot be made better, that is why we strive for continuous improvement in everything we do. This basic principle for us is called: "KAIZEN" and is what guides us in our pursuit of best Quality and the delivery of unparalleled customer's satisfaction and customer retention.

Contract:

Permanent contract with competitive salary package.

Place of employment:

Toyota Insurance Management SE, Belgian branch Office (located in Toyota Motor Europe HQ in Evere).

Hybrid way of working (possibility for 2 days homeworking).

Starting date: immediate

We offer a dynamic and challenging multicultural work environment in which competence and quality play an important role. Enhancing personal growth and a real opportunity to invest in your future through on the job development and training. Where your effort, dedication and initiative are rewarded by a competitive and comprehensive compensation and benefits package.

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