IT Support - Business Services - Brussels M/V/X

Beschrijving van de functie

Our client is a well-established business services firm based in central Brussels, recognized for its professional excellence and modern working environment.

Looking for a motivated and service-oriented IT Support Technician to provide Level 1 and occasionally Level 2 technical assistance to end users in a dynamic and fast-paced environment. This position is ideal for a young, tech-savvy professional with strong communication skills who wants to build a solid foundation in IT support.

• Provide first-line technical support (L1) via phone, email, or ticketing system.
• Troubleshoot hardware, software, and network issues efficiently.
• Escalate complex incidents (L2) when required, ensuring smooth resolution.
• Install, configure, and maintain computers, peripherals, and standard applications.
• Support both on-site and remote users.
• Document incidents, solutions, and updates in the ITSM tool.
• Contribute to continuous improvement of IT processes and user satisfaction.

Jouw profiel

• Degree or certification in IT, Computer Science, or a related field (or equivalent experience).
• Previous experience in IT Support / Helpdesk is a plus, but junior profiles are welcome.
• Excellent communication and interpersonal skills.
• Strong problem-solving mindset and customer-service orientation.
• Fluent English (spoken and written).
• Reliable, organized, and eager to learn.

Voordelen van de betrekking

• Develop your skills through hands-on experience and mentorship.
• Enjoy a collaborative and dynamic work environment.

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