Head of Digital Workplace Practice (Dutch-speaking market) M/V/X

Beschrijving van de functie

Our client is a European consulting group specialised in corporate real estate, digital workplace and workplace technologies.
With a strong presence across several European countries, the group supports large public and private organisations in the digital transformation of their real estate and workplace environments, combining business consulting, technology integration and delivery excellence.

The Digital Workplace practice represents a strategic growth pillar, with a strong focus on IWMS / workplace solutions and large enterprise clients in Belgium, particularly in the Dutch-speaking market.

To support continued growth and structure the practice, our client is looking for a Head of Digital Workplace Practice for the Dutch-speaking region.

As Head of Digital Workplace Practice, you are responsible for the overall leadership, performance and growth of the Digital Workplace pole for the Dutch-speaking market.

You combine people leadership, delivery excellence and commercial mindset, acting as a key interface between teams, clients, account managers and senior management.

You report to senior management and work closely with Account Managers and (where applicable) Program Managers.

People & HR leadership

• Lead, animate and inspire multidisciplinary teams (consultants, business analysts, project managers).
• Oversee recruitment and onboarding of new team members.
• Conduct performance reviews (EACs) and follow up on individual development plans.
• Ensure continuous skill development and expertise maintenance, particularly on Archibus and related digital workplace solutions.
• Foster internal mobility and prioritise internal skill development before external hiring.

Staffing & capacity management

• Ensure optimal staffing of projects across the practice.
• Monitor and achieve the target utilisation/occupancy rate for the team.
• Identify missing competencies and define hiring or upskilling strategies accordingly.
• Maintain visibility on resource availability and upcoming project needs.

Economic performance & governance

• Own the economic performance of projects within the practice.
• Ensure a positive bonus/malus balance by aligning sold effort vs. delivered effort.
• Validate project assumptions, volumes and pricing before proposals are sent to clients ("offer validation gate").
• Monitor margins, risks and corrective actions in collaboration with project managers.

Delivery quality & client satisfaction

• Guarantee high-quality project delivery aligned with client expectations.
• Ensure strong alignment between client needs and delivered solutions.
• Handle escalations, participate in Steering Committees and manage critical client situations.
• Promote best practices, delivery standards and continuous improvement.

Market & client development

• Actively develop the Digital Workplace business alongside Account Managers (and Program Managers when applicable).
• Drive account farming and client portfolio development.
• Support or lead strategic client discussions and roadmap definition.
• Contribute to the creation of client roadmaps aligned with the overall group strategy.

• Strengthen the group's position in the Dutch-speaking Belgian market.

   

Jouw profiel

Profile

• Strong experience in consulting, digital workplace or enterprise software environments.
• Proven background in people management and team leadership.
• Solid understanding of IWMS / workplace solutions (e.g. Archibus, Planon, Spacewell, ServiceNow, IBM TRIRIGA or similar).
• Experience in project governance, delivery management and financial oversight.
• Strong commercial acumen and client-facing skills.
• Ability to operate in a fast-growing organisation, balancing structure and agility.
• Natural leader with strong communication, decision-making and escalation management skills.

Languages

• Dutch: native or near-native level (mandatory)
• English: professional level

• French is a strong asset

   

Taalvaardigheden

• Nederlands (troef)

  • Begrijpen : Basis (A)
  • Schrijven : Basis (A)
  • Lezen : Basis (A)
  • Spreken : Basis (A)

Voordelen van de betrekking

Proposal

• Senior leadership role with end-to-end responsibility over a strategic practice.
• Competitive full package including company car, representation expenses, meal vouchers, etc.
• Hybrid working model.
• High-impact role with visibility at group level.
• Opportunity to shape and grow a practice in a competitive and evolving market.
• International consulting environment with real decision-making autonomy.

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