Customer Service Specialist UK market M/V/X

Beschrijving van de functie

Our partner is a leading medical company recognized for its innovative solutions. They provide high-quality healthcare products and services worldwide. Their UK team, based in Zaventem, ensures smooth order processing. You'll be joining a supportive work environment focused on delivering excellent customer service.

As a Customer Service Representative, your responsibilities include:

• Acting as the first point of contact for customers in the UK region.
• Handling customer inquiries, orders, and complaints efficiently and accurately.
• Entering and processing orders correctly in the system/
• Collaborating with internal teams to resolve customer issues quickly.
• Monitoring shipments and ensuring timely delivery.
• Preparing and updating customer reports and documentation.
• Ensuring high customer satisfaction and clear communication.
• Providing administrative support to the team when needed.

Jouw profiel

You are a good fit for this role if you:

• Are customer-oriented and have experience in order management, supply chain, or customer service.
• Have an affinity with the healthcare sector.
• Speak fluent English and Dutch.
• Communicate clearly and think in terms of solutions.
• Are detail-oriented and precise.
• Are comfortable using administrative tools and software.
• Thrive in a team-oriented environment.
• Are flexible and able to multitask effectively.

Voordelen van de betrekking

What the company offers you:

• A varied role within an international company active in life sciences.
• Inspiring and pleasant work environment where you can grow professionally.
• A comprehensive onboarding program with personalized one-on-one coaching.
• Support from a professional and engaged team.
• Attractive fringe benefits including meal vouchers, eco vouchers, transport allowance, hospitalization insurance, 13th month salary, bonus, and double holiday pay.
• A 40-hour work week with flexible working hours.
• No home office days! The team likes to work together in their beautiful office.
• An easily accessible office in Zaventem, both by public transport and car (including private parking).

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