Front Office Night Auditor M/V/X

Beschrijving van het bedrijf

Crowne Plaza Brussels Airport

Beschrijving van de functie

Job Description:

We are looking for a dynamic and service-oriented Front Office night auditor to join our team for an replacement contract. You will be the main point of contact for our guests and play a key role in their experience at our hotel.

Main Responsibilities:

Customer Service:

Assist guests, e.g., provide a toothbrush or directions

Handle check-ins, check-outs, and room changes

Act as Manager on Duty: responsible for the hotel and guests in the absence of management, ensuring safety and comfort

Handle guest complaints and resolve a variety of challenges (maintenance, alarms, suspicious guests, etc.)

Attend to guest requests regarding safe deposit boxes

Administrative:

Maintain knowledge of departmental standards and procedures

Manage cashier float and daily financial reports

Perform audits and prepare necessary documents for audits

Be knowledgeable of reservation procedures and special promotion programs (loyalty programs)

Check night reports and prepare morning reports

Keep the front desk area clean and organized

Communication & Coordination:

Provide operational instructions to various departments

Report important situations to supervisors and colleagues

Assist with room service: reheat and serve simple dishes prepared by the kitchen

Familiarize with emergency and evacuation procedures

Jouw profiel

What We Need from You :
- Language : French and/or English (Dutch is a plus).
- Ability to work in a team.
- Excellent communication skills.
- Problem-solving abilities.
- Flexibility.
- At least 1 year of experience as a receptionist/ night auditor

Taalvaardigheden

• Frans (vereist)

  • Begrijpen : Onafhankelijk + (B2)
  • Schrijven : Onafhankelijk + (B2)
  • Lezen : Onafhankelijk + (B2)
  • Spreken : Onafhankelijk + (B2)

• Engels (vereist)

  • Begrijpen : Onafhankelijk + (B2)
  • Schrijven : Onafhankelijk + (B2)
  • Lezen : Onafhankelijk + (B2)
  • Spreken : Onafhankelijk + (B2)

• Nederlands (vereist)

  • Begrijpen : Onafhankelijk + (B2)
  • Schrijven : Onafhankelijk + (B2)
  • Lezen : Onafhankelijk + (B2)
  • Spreken : Onafhankelijk + (B2)

Voordelen van de betrekking

What We Offer:

A versatile role in an international hotel environment

Continuous IHG training and professional development opportunities

Experience managing VIP guests and loyalty programs

Work in a dynamic environment with colleagues passionate about service

A salary of 17,33€ per hour/2.853,95€ gross per month.

Competitive benefits and career advancement opportunities
And many more !

Extra informatie

Interested? 

Send your CV to bruzm.job@ihg.com

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