Support Engineer | International Tech Company M/V/X

Beschrijving van de functie

Turn your IT passion into impact: join us as a Support Engineer at a global tech leader and take on the challenge you've been waiting for!

As a Support Engineer, you'll be the hero our customers call when tech goes rogue! Saving the day with smooth fixes, sharp skills, and a hunger to master every gadget and app.

Dive into hardware, software, and everything in between while growing into the go-to expert. Join an organized team and turn IT chaos into customer smiles!

Support Engineer - Your Responsibilities

• Act as the main contact for customers: communicate clearly, register, classify, and follow up on incidents, ensuring SLA compliance.
• Investigate and resolve issues, or escalate to the right teams; analyze logs, configurations, and hardware/software to propose effective solutions.
• Prepare, install, and maintain hardware worldwide, while supporting remote maintenance infrastructure and system monitoring.
• Collaborate with the development team on software implementations and ensure smooth follow-up.

• Provide standby support when required and serve as the key interface between the client 

   

Jouw profiel

Support Engineer - Your Profile

• Degree in IT (or equivalent), with strong problem-solving skills, stress resistance, and eagerness to learn.
• Excellent communication skills and fluency in Dutch, French, and English.
• Solid technical knowledge: databases (queries), networking (TCP/IP, SSL, HTTP/HTTPS, wireless protocols), operating systems (Linux, Windows), monitoring tools (ELT, Zabbix), tracing tools (Wireshark, Fiddler), and source control/DevOps (automation, deployment, Ansible).
• Familiar with ITIL processes and experienced in software development.

• Professional, reliable, and structured work ethic with a positive, can-do attitude

   

Taalvaardigheden

• Nederlands (troef)

  • Begrijpen : Basis (A)
  • Schrijven : Basis (A)
  • Lezen : Basis (A)
  • Spreken : Basis (A)

Voordelen van de betrekking

Support Engineer - Your Offer

• A key role where you'll make an impact in a dynamic multinational environment.
• Clear opportunities for growth, career advancement, and continuous skill development.
• An attractive compensation package with competitive salary and extra-legal benefits (meal vouchers, group insurance, DKV, etc.).
• Flexible hours and remote work options to support a healthy work-life balance.

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