Travel Designer Lapland, Iceland and Sweden (team Germany) at Nordic Collection M/V/X

Beschrijving van de functie

Are you passionate about Lapland, Iceland and/or Sweden and can you convey that passion in a motivated way?

Then we are looking for you!

Who are we?

Nice to meet you! We are Nordic Collection: an international tour operator where passion, craftsmanship, and a fun work ethic come together. Every day, we take travelers and colleagues on a journey of discovery to our breathtaking destinations: from magical winter adventures in Lapland to the rugged beauty of the Himalayas .

We're all about creating a genuine experience, for both our travelers and our team. We believe in authenticity and sustainability, and we pour our heart and soul into it. We do everything with craftsmanship and attention to detail, ensuring every trip is a unique experience.

We encourage you to be entrepreneurial, contribute new ideas, and contribute to our growth. At Nordic, you'll have the freedom to take initiative and demonstrate ownership, helping to make a difference.

Our travelers are always our priority. Customer focus is in everything we do: we listen, think along with you, and go above and beyond to make dreams come true. And we do this with a warm, dedicated team that supports each other, has fun together, and celebrates successes: from cozy after-work drinks and team-building sessions to inspiring workations.

Ready to help us create unforgettable travel stories?

Your responsabilities

For our office in Ghent (BE) or Nieuwegein (NL), we are looking for a full-time travel designer, specifically for selling our trips to Lapland, Iceland and/or Sweden.

Your main task will be selling trips to Lapland, Iceland and/or Sweden:

• You will be the first point of contact for clients and will provide them with personalized advice via email, by phone, and in person at the office. You will always do this with the necessary professionalism and a passionate, friendly, and sincere attitude.
  
• To keep our clients as well-informed as possible, you will also occasionally give information sessions.
  
• You will be jointly responsible for achieving revenue, managing individual client files and closely monitoring them from first contact to departure:
• You will translate the client's needs into a personalized proposal.
• You will calculate quotes, whether customized or not.
• You will arrange all reservations for flights and local services.
• You will prepare travel documents and ensure that all travel arrangements run smoothly and correctly.
  
• You know your business inside and out, allowing you to consistently offer customers the best possible solution in a spontaneous and enthusiastic manner.
  
• You take responsibility and ownership for your results, follow up on leads effectively, and thus ensure high conversion rates and customer satisfaction.
  
• You invest in yourself by taking charge of your own development and continuously expanding your product and sales knowledge. You are not afraid to share experiences, best practices, and successes with colleagues.
  
• You can participate in additional tasks or projects, depending on your interests, talents, and current opportunities within the team.

Jouw profiel

Who are you?

• You have a passion for Iceland, Lapland and/or Sweden. Travel experience is a plus, but not required.
  
• For you, travel means authenticity and experiencing nature.
  
• Customers energize you! You prioritize customer service, authenticity, and quality.
  
• You have a commercial mindset: you possess a strong entrepreneurial spirit and are enthusiastic about challenging growth targets.
  
• Collegiality and teamwork are essential for you. You are involved in the day-to-day running of the company and contribute to a dynamic work environment.
  
• You are stress-resistant and flexible. You are willing to work occasionally in the evenings, on weekends, or on-site.
  
• You have an entrepreneurial spirit and translate ideas into action.
  
• You work systematically and accurately. You are not intimidated by administration and can maintain a good overview and manage time/priorities during busy periods.
  
• You have a bachelor's degree or equivalent through experience.
  
• You speak and write excellent German (preferably native). Since we are an international company, you also understand English well.

Taalvaardigheden

• Duits (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)

• Engels (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)

Voordelen van de betrekking

What do we offer?

• You will be immersed in our beautiful travel destinations every day.
  
• You'll be joining a fun, motivated team! As a company, we genuinely value strong working relationships, internal communication, and engaging team-building activities. We have a flat corporate structure and value everyone's opinion.
  
• Moreover, you'll join a growing and ambitious company where there's always something going on. As the heart of our company, you'll have every opportunity to grow with us. We'll provide comprehensive support, including onboarding and training opportunities, continuous feedback, and annual career reviews with internal mobility options.
  
• Finally, you'll find yourself in a work environment that emphasizes flexibility and comfort: think smooth workflows, modern and ergonomic offices (including sit-stand desks), flexibility, and work-life balance. You'll work in a flexible schedule and a hybrid work location (combining working from home (3 days) and working in the office (2 days)). We offer a 38-hour/week contract (average).
  
• Of course, valuable work also comes with an attractive compensation package. We offer a competitive gross salary supplemented by extensive fringe benefits (meal vouchers, net expense allowance, group insurance, mobile phone with a comprehensive plan, and an annual bonus plan).
  
• 20 days (BE) or 25 days (NL) of leave per year with the possibility of additional leave based on overtime worked.
  

Starting date in mutual consultation.

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