Customer Service Officer FR/DU/EN M/V/X

Beschrijving van de functie

Our client is one of the world's leading chemical producers, known for developing innovative solutions that support industries such as agriculture, manufacturing, transportation, and consumer goods. It focuses on creating sustainable technologies and products that help customers improve efficiency, reduce environmental impact, and meet global challenges.

Key responsibilities include:

• Managing customer orders, confirming delivery dates, and coordinating with logistics partners,
• Keeping the sales network informed about order status and delivery timelines,
• Monitoring inventory levels and ensuring proper receipt of materials,
• Following up on relabelling activities handled by logistics providers,
• Participating in system testing and handling customer returns as instructed by the sales team.

Jouw profiel

The successful candidate must have :

• Excellent oral and written skills in both English and French (any other language is a plus)
• Proactiveness
• Strong organisational skills
• Autonomy
• Flexibility
• Taste for variety of tasks

Voordelen van de betrekking

The ideal candidate will have:

• Experience in customer service or logistics.
• Fluency in Dutch, French, and English, with strong communication skills.
• Flexibility, eagerness to learn new systems, and the ability to adapt quickly.
• A customer-oriented mindset, strong stress resistance, and solid problem-solving skills.
• Experience with SAP systems and ease navigating complex organisational environments.

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