Customer Operations employee M/V/X

Beschrijving van de functie

About us

At DNS Belgium, we do more than just manage the internet in Belgium. We are an enthusiastic team and firmly believe that we are having a positive impact on the digital world. Every day, we work together towards building a sustainable, safe and inclusive online community.

• We are passionate about technology and innovation. We make every effort to be at the forefront of cybersecurity and the protection of privacy. A safe and secure Internet is something for everyone.
• Our team is our strength.Working together, sharing knowledge and supporting each other form the basis of our success.We are committed to a sustainable future and a digital world that is accessible to everyone.

Our goal is to make .be websites as easy to access and secure as possible. When you come to work at DNS Belgium, you will be contributing to this goal every day.

Our journey to inclusion

We are on a continuing journey towards greater diversity and inclusion. At DNS Belgium, we recognise that a fully inclusive working environment is a process that requires time and dedication.

We are constantly taking new steps towards further enriching our culture, ensuring that everyone feels at home and valued, regardless of their background or identity. We are learning, growing and developing together, with the aim of being an organisation where diversity is celebrated and every voice counts.

DNS Belgium's mission is to create a safe, reliable and sustainable internet for everyone.

To achieve that mission, we're looking for a Customer Operations employee to strengthen our Digital Society unit who will help our organisation meet customer expectations by combining strong contact management with a warm, efficient and solution-oriented service.

Within the Customer Operations team, we're looking for a fourth colleague to answer questions from end users and our sales channel. These questions come in via telephone, email and social media and are very varied. They often relate to the technical, financial or contractual aspects of domain names. Specifically: Together with the team, you handle the day-to-day operations and answer a wide range of questions. You regularly collaborate with our internal legal, financial and IT experts. You follow up customer administration You handle procedures such as adding new points-of-sale or transferring portfolios independently. You contribute to combating online fraud by ensuring the accuracy of data. You work on internal projects, such as introducing new functionalities and optimising work processes.

Jouw profiel

About you You have a strong interest in customer support and want to keep learning and growing in this field. Helping customers gives you energy and you do so with expertise, accuracy and enthusiasm. You're a true team player who responds flexibly to the organisation's needs and enjoys working with the legal, financial or technical colleagues. Administrative work doesn't put you off. Your work is structured and you have an eye for detail. You communicate fluently in Dutch, English and French, you have an affinity with the internet, websites and email and you work confidently with Word, Excel and Outlook (experience with Mac is a bonus). You have between two and five years of relevant experience. Important for this role You switch easily between different types of questions and cases, often with a technical, financial or contractual nature. You combine customer focus with accuracy and are able to convey complex information clearly. You feel comfortable in a dynamic environment where collaboration, responsibility and continuous improvement are key. You report to the Digital Society lead.

Taalvaardigheden

• Nederlands (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)

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