Recall Specialist M/V/X

Beschrijving van het bedrijf

Toyota is one of the world's largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota's European R&D, manufacturing, and engineering operations.

The company is excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.

Beschrijving van de functie

Team/division description

Within the Quality Division, we ensure that all Toyota and Lexus vehicles comply with applicable safety and regulatory requirements. This includes the management of recalls and other proactive field actions to address potential risks in the vehicle population. In this role, you will support a major recall related to the vehicle airbag system, contributing directly to customer safety.

Your responsibilities

• Develop and maintain performance dashboards to monitor recall and outreach effectiveness
• Regularly track and follow up on NMSC recall performance, highlighting risks and gaps
• In close collaboration with parts supply teams, develop and maintain forward-looking forecasts for remedy parts demand
• Maintain and annually update databases covering outstanding vehicles and recall status
• Standardise data inputs to ensure accurate, consistent, and up-to-date vehicle information
• Improve operational efficiency by automating repetitive tasks using available Microsoft tools (e.g. Power BI, Excel, Power Automate)
• Support management in promoting and deploying the Toyota Pan-European Outreach programme
• Analyse outreach effectiveness (letters, campaigns, authority actions) and translate insights into targeted action plans to increase repair completion rates
• Contribute to the continuous improvement of Pan-European Outreach strategies by sharing best practices and lessons learned across markets

Jouw profiel

Your profile

• You are fluent in English (Toyota Motor Europe's business language)
• You have experience working effectively in a multicultural and multilingual environment
• You possess solid basic project management skills, including task planning, prioritisation, and structured follow-up
• You are comfortable working with medium-sized datasets in a structured and accurate manner and have strong digital and data skills (e.g. Power Query, Power BI, Advanced Excel formulas, Power Automate)
• You communicate in a clear, precise, and transparent way
• You are confident interacting with multiple stakeholders across different functions and markets
• You are a strong team player who collaborates constructively with others
• You are able to work efficiently under occasional pressure and short deadlines

Taalvaardigheden

• Engels (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)

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