Customer service medewerker petrochemie M/V/X

Beschrijving van het bedrijf

For an international player in the field of chemicals, we are currently looking for a customer service representative.

• A first working experience in an international environment?
• An Excellent knowledge of English.

Than you might be the person we are looking for!

Beschrijving van de functie

What does your day look like?

. Support in the coordination and follow-up across all CPChem departments including order input, product availability, delivery, invoicing and documentation handling

. Responsible for timely and accurate processing of sales orders/quotations in SAP

. Accurately and efficiently complete necessary export documents for custom/international purposes

. Responsible for handling returns & complaints and maintaining contact with major stakeholders such as Customers, Sales Managers, Materials Management Coordinators, Logistics Coordinators, Finance Department, CSR's

. Keep the customer informed of the order status (SAP, Power BI)

. Provide support to Sales and Marketing and provide relevant data and reports to Sales and Marketing e.g. order status, delivery status, critical issues etc.

. Attend weekly meetings with stakeholders

This is a temporary job until June/July with a chance on prolongation until December, depending the workload of the project.

Jouw profiel

What do we expect from our new colleague?

. Bachelor degree or equivalent by experience

. Preferably a first working experience in an international environment          

. Meticulous, accurate in the processing of documents/data

. Computer literate: SAP, MS Office tools e.g. Excel, Teams, PowerBI

. Knowledge of incoterms/Bill of lading and payment terms (letter of credit) is preferred.

. Able to and interested in providing administrative support/customer service

. Good communication skills and able to manage multiple priorities successfully

. Problem-solving team-player with a hands-on mentality and a pro-active mindset

Taalvaardigheden

• Nederlands (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)

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