Customer Advisor M/V/X

Beschrijving van de functie

Job Title: Customer Advisor (M/F/X)

Region: Brussels

Hours per week: 37.30h

Sector: Non-profit / Standardisation

Robert Half is currently looking for a Customer Advisor (M/F/X).

The company is based in Brussels and this is a 37.30-hour position within a non-profit / standardisation sector environment.

The responsibilities of this Customer Advisor (M/F/X) role are: Providing quality support by phone and/or email to members and non-members; Advising clients on which services best match their identified needs; Answering questions about pricing and providing basic information on all products, solutions, services and training offerings; Performing basic operations across the various platforms and solutions (CRM, portals, etc.); Drawing up quotes, orders and invoices when required; Managing and maintaining the customer database within the CRM system; Configuring the correct settings to ensure each company has the appropriate access rights; Identifying and flagging customer needs, with internal follow-up to serve the client appropriately; Identifying prospects who are not yet customers; Sharing acquired knowledge with colleagues and proactively reporting to the team lead; Contributing to quality, efficiency and customer satisfaction by putting forward improvement proposals.

Jouw profiel

The required qualifications for this Customer Advisor (M/F/X) role are: Preferably a bachelor's degree or equivalent through experience in a Customer Support role; Fluent verbal and written communication in Dutch, French and English; Strong customer-facing skills: patient, attentive listener with clear and professional communication; Accurate in providing information: carefully assessing customer needs and asking the right questions; A true problem-solver with the ability to set priorities where needed.

Taalvaardigheden

• Nederlands (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)

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