Customer Service Agent (German) H/F/X

Beschrijving van de functie

Qu'allez-vous faire?

As a Brand Ambassador in our banking division, you will act as the primary liaison between our company and our German-speaking customers. Your role is to deliver high-quality support, handle customer inquiries, and ensure a seamless and positive customer experience.

Your responsibilities:
- Serve as the main point of contact for customers regarding banking products and services via phone, email, or chat.

- Support customers with inquiries about their accounts, transactions, orders and other banking-related matters.

- Stay informed about regulatory requirements and compliance standards.

- Foster and maintain strong customer relationships by providing high-quality service.

- Collaborate with team members to share knowledge, insights and best practices.

Qui êtes-vous?

• Excellent communication skills and a strong customer-focused mindset
• Experience in customer service, banking or finance is a plus, but a proactive attitude and eagerness to learn are just as important

Formation: /

Connaissances professionnelles: Customer service, banking or finance

Connaissances linguistiques: Fluent in German and French or English

Attestations: /

Qu'est-ce que nous vous offrons?

• Competitive gross monthly salary of ?2,300-?2,400, including a 13th-month bonus, eco-vouchers, and reimbursement for public transport costs
• Continuous training and development to help you grow professionally.
• Dynamic and inclusive work environment located in the heart of Brussels
• FSMA certification fully funded by the company, enabling you to meet all regulatory requirements in the banking sector

Taalvaardigheden

• Engels (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)

• Frans (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)

• Duits (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)

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