Senior Support Engineer?Leading a team M/V/X

Beschrijving van de functie

No more external services! Join a company, build and internalize its IT support, and lead impactful projects and high-performing teams

Our partner, an international software company, is ready to take the next step by internalising their L1-L3 support. To make this happen, they need an expert. Could you be their first Senior Support Engineer?

Senior Support Engineer - The Job

• Own and operate the internal IT service desk (L1-L2), managing incidents and requests end-to-end while improving support processes through service data and reporting.
• Support and administer workplace and collaboration platforms (Microsoft 365, SharePoint, Teams, Jira, Confluence, Zendesk and other SaaS tools).
• Manage identity and access systems (Active Directory, Azure AD / Entra ID), including users, roles, permissions, and periodic access reviews.
• Oversee endpoint and device management using Microsoft Intune, supporting Windows/Linux laptops, mobile devices, and full hardware lifecycle.

• Provide operational IT support for network access, Wi-Fi, VPN, meeting rooms, patching, vulnerability management, backups, and incident response.

   

Jouw profiel

Senior Support Engineer - The Profile

• 5+ years of experience in internal IT, system engineering, or workplace IT, with a degree in IT/computer science or equivalent experience.
• Strong expertise in Windows environments, Microsoft 365, SharePoint, Active Directory, and Azure AD / Entra ID.
• Solid understanding of networking (LAN, Wi-Fi, VPN, DNS, firewalls) and hands-on experience with endpoint management (Intune or similar) and ITSM tools.
• Familiarity with Linux environments, WSL, and command-line tools; experience with Atlassian and Zendesk is a plus.

• Service-oriented professional with strong ownership, communication skills, structured working style, and ability to work autonomously while collaborating across teams.

   

Taalvaardigheden

• Nederlands (troef)

  • Begrijpen : Basis (A)
  • Schrijven : Basis (A)
  • Lezen : Basis (A)
  • Spreken : Basis (A)

Voordelen van de betrekking

Senior Support Engineer - The Offer

• Join a dynamic, international work environment that values collaboration and innovation.
• Enjoy a competitive compensation package, including a generous salary, company car, meal vouchers, comprehensive health and group insurance, and extra holidays.
• Benefit from a healthy work-life balance with flexible hybrid work options.
• Access opportunities for professional growth, skill development, and career advancement.

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