Technical Support Advisor M/V/X

Beschrijving van de functie

Do you have an inquisitive mind, a taste for technology and fluency in French, English and German? Are you looking for a role that combines customer contact, product expertise and internal collaboration? This Technical Support Advisor position is for you!

BEA designs and produces detection solutions for automatic doors. The company was founded in 1965 and is based in Liège, Belgium. Sixty years later, BEA is the world market leader in sensors for pedestrian doors.

Worldwide, more than 650 enthusiastic employees invest their energy and talent and contribute to BEA's success every day. Their products are used in automatic door systems around the world. Every day, you come into contact with BEA products without knowing it!

Why join BEA?

• A fast-growing technology company, where your ideas matter
• A dynamic multicultural team, where collaboration and goodwill go hand in hand.
• A flexible working environment
• A modern HR vision (14 weeks of parental leave for each parent)
• A Comprehensive and attractive salary package
• A gradual and human integration, with careful onboarding

Sandra, who currently holds this position, is evolving into a new role within BEA. We are therefore looking for the ideal person to succeed him as Technical Support Advisor, on the Sart Tilman site.

As a Technical Support Advisor, you are the point of contact for BEA's business customers throughout Europe, with a particular history in the German-speaking area. Your missions: Customer & internal technical support Answer customers' technical questions by phone, WhatsApp or e-mail, with a particular focus on VIP customers and high-value sensors. Diagnose faults remotely and propose concrete solutions Support our customers' technicians in the installation, wiring and configuration of BEA sensors. Manage incoming calls from the technical hotline for Europe and provide product support to the European sales team. Provide ongoing internal support in conjunction with other members of the technical team. Participate in the creation, optimization and coordination of technical documentation (e.g. wiring diagrams, instructions) for customers in the field. Continuous improvement & documentation Collect and transmit relevant field feedback to the sales, product and R&D teams, in a logic of continuous improvement. Write reports and feed the internal knowledge base, to promote the sharing of expertise within the company (sales, marketing, product). Define and monitor key performance indicators (KPIs) related to the quality of service and products, using a ticketing system, to measure customer satisfaction and identify areas for improvement. Participate in product tests (BEA sensors and competitors) in collaboration with Product Management and R&D teams. Organize the planning of customer visits by the technical team. Team You will join the sales department, within the Pedestrian Door Detectors (PES) segment. You will work under the responsibility of Olivier, Head of PES Segment, who has been with BEA for 20 years, and is recognised for his human, empowering and structured management style. Your direct technical referent, Sandra, currently holds this position, which she knows like the back of her hand. She will still be active in customer technical support, with a stronger focus on internal training, while actively supporting you during your integration. Trilingual, rigorous, challenging and always available, she ensures that customers receive impeccable service.

Jouw profiel

Your experience and education: Technical Bachelor's degree (asset) Minimum 2 years of experience in a support function, within a technical environment Strong interest in electronic, electromechanical or connected solutions Good command of office tools and ability to read technical guides Excellent command of German, French and English (spoken and written) Your soft skills and personal qualities: Excellent interpersonal skills, ability to ask the right questions and reassure customers Curiosity, thirst for learning and spirit of investigation Method, rigor and stress management Taste for teamwork and openness to feedback Ability to interact with different internal contact (PM, sales, R&D, quality)

Taalvaardigheden

• Nederlands (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)

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