Service Desk Engineer | Be the IT Support Excellence M/V/X

Beschrijving van de functie

This role is designed for a proactive IT professional who loves turning tech challenges into seamless solutions.

You will be the primary point of contact for technical issues, ensuring smooth operations and a positive experience for all employees.

• Provide first-line support for hardware, software, access, and connectivity issues.
• Troubleshoot and resolve technical incidents efficiently, escalating when necessary.
• Manage user accounts, permissions, and IT assets in line with company policies.
• Document issues, solutions, and procedures to maintain a knowledge base.
• Collaborate with IT teams on projects, upgrades, and process improvements.

Jouw profiel

• Strong experience in IT support or service desk roles.
• Hands-on expertise with Windows, Office 365, and common enterprise applications.
• Excellent troubleshooting and problem-solving skills.
• Clear communicator in French, English and Dutch, able to assist users with varying technical knowledge.
• Team-oriented, proactive, and detail-focused.

Taalvaardigheden

• Nederlands (troef)

  • Begrijpen : Basis (A)
  • Schrijven : Basis (A)
  • Lezen : Basis (A)
  • Spreken : Basis (A)

Voordelen van de betrekking

• Opportunity to own and enhance the day-to-day IT support experience.
• Exposure to IT operations and projects across the organization.
• Competitive salary and benefits package.
• Continuous learning and skill development in IT systems and support.
• Flexible work arrangements supporting a healthy work-life balance.

• Meal Vouchers
• Net Expenses
• Company phone & subscription
• Internal & External trainings
• Health Insurance
• Group Insurance
• End-of-year bonuses
• Team-building & incentives
• Remote possible
• 3 days remote
• Flexible working hours
• Flexible holidays
• 32 days off
• Cafetaria Plan

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