Business Control and Operations Specialist - Banking - Brussels M/V/X

Beschrijving van de functie

Our client is an innovative financial services institution operating in the Belgian market. To support their continued growth, they are currently looking for a Business Support & Operations Specialist to join their team in Brussels.

Our client is an innovative financial services institution operating in the Belgian market. Through a strong customer-centric and digital approach, they provide a range of financial solutions while maintaining a strong focus on operational excellence, regulatory compliance, and continuous improvement.

To support their continued growth, they are currently looking for a Business Support & Operations Specialist to join their team in Brussels.

Own and oversee critical operational processes and control frameworks Act as the escalation point for complex operational cases and policy-related decisions Ensure compliance with internal procedures, AML/KYC, GDPR and regulatory requirements Manage sensitive customer and account-related operations Prepare and analyse KPI, SLA and regulatory reporting Drive process improvement initiatives and operational excellence Participate in audits, investigations and risk mitigation activities Support the implementation of new products, systems and operational changes Develop procedures and provide training to operational teams

Jouw profiel

Bachelor's or Master's degree or equivalent through experience Minimum 3 to 5 years of experience within banking, financial services, insurance, or another highly regulated environment Solid understanding of retail banking operations and customer lifecycle processes Experience in AML/KYC, compliance, operational risk management, or process governance Strong analytical mindset with excellent attention to detail Experience with reporting, performance monitoring, and data analysis Knowledge of CRM systems, workflow tools, and financial services operations Strong stakeholder management and communication skills Hands-on, proactive, and solution-oriented approach Ability to manage complex cases while balancing regulatory requirements and customer experience Fluency in Dutch or French with professional proficiency in Dutch or French and English

Taalvaardigheden

• Nederlands (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)

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