Front Office Agent M/V/X

Beschrijving van het bedrijf

Crowne Plaza Brussels Airport is looking for a Front Office Agent (M/F/X).
Replacement contract - 4/5

Beschrijving van de functie

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
• Perform night shifts when required, as well as porterage duties
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day's schedule
• Answer phones in a prompt and courteous manner
• Take action to solve guests problems or complaints using appropriate service recovery guidelines
• Jump into other ad-hoc duties when your colleagues need your help

Jouw profiel

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll
  be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language (English, Dutch, French)- extra language skills would be great, but not essential
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally you'll have spent at least one year in a front desk or guest service position
• Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

Diploma

• Hoger middelbaar

Taalvaardigheden

• Nederlands (vereist)

  • Begrijpen : Onafhankelijk + (B2)
  • Schrijven : Onafhankelijk + (B2)
  • Lezen : Onafhankelijk + (B2)
  • Spreken : Onafhankelijk + (B2)

• Engels (vereist)

  • Begrijpen : Onafhankelijk + (B2)
  • Schrijven : Onafhankelijk + (B2)
  • Lezen : Onafhankelijk + (B2)
  • Spreken : Onafhankelijk + (B2)

• Frans (vereist)

  • Begrijpen : Onafhankelijk + (B2)
  • Schrijven : Onafhankelijk + (B2)
  • Lezen : Onafhankelijk + (B2)
  • Spreken : Onafhankelijk + (B2)

Voordelen van de betrekking

• Salary: Remuneration is determined according to the applicable Joint Committee 302 (Hospitality) salary scales and amounts to € 2.853,95 gross per month.
• Replacement contract
•  4/5

Extra informatie

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