Front Office Night Auditor M/V/X

Beschrijving van het bedrijf

Crowne Plaza Brussels Airport is looking for a Front Office Night Auditor (m/f/x).
Replacement contract 

Beschrijving van de functie

Job Description:

We are looking for a dynamic and service-oriented Front Office night auditor to join our team for an replacement contract. You will be the main point of contact for our guests and play a key role in their experience at our hotel.

Main Responsibilities:

Customer Service:

• Assist guests, e.g., provide a toothbrush or directions
• Handle check-ins, check-outs, and room changes
• Act as Manager on Duty: responsible for the hotel and guests in the absence of management, ensuring safety and comfort
• Handle guest complaints and resolve a variety of challenges (maintenance, alarms, suspicious guests, etc.)
• Attend to guest requests regarding safe deposit boxes

Administrative:

• Maintain knowledge of departmental standards and procedures
• Manage cashier float and daily financial reports
• Perform audits and prepare necessary documents for audits
• Be knowledgeable of reservation procedures and special promotion programs (loyalty programs)
• Check night reports and prepare morning reports
• Keep the front desk area clean and organized

Communication & Coordination:

• Provide operational instructions to various departments
• Report important situations to supervisors and colleagues
• Assist with room service: reheat and serve simple dishes prepared by the kitchen
• Familiarize with emergency and evacuation procedures

Jouw profiel

What We Need from You :
- Language : French and/or English (Dutch is a plus).
- Ability to work in a team.
- Excellent communication skills.
- Problem-solving abilities.
- Flexibility.
- At least 1 year of experience as a receptionist/ night auditor.

Taalvaardigheden

• Frans (vereist)

  • Begrijpen : Onafhankelijk + (B2)
  • Schrijven : Onafhankelijk + (B2)
  • Lezen : Onafhankelijk + (B2)
  • Spreken : Onafhankelijk + (B2)

• Nederlands (troef)

  • Begrijpen : Onafhankelijk - (B1)
  • Schrijven : Onafhankelijk - (B1)
  • Lezen : Geen kennis
  • Spreken : Onafhankelijk - (B1)

• Engels (troef)

  • Begrijpen : Onafhankelijk + (B2)
  • Schrijven : Onafhankelijk + (B2)
  • Lezen : Onafhankelijk + (B2)
  • Spreken : Onafhankelijk + (B2)

Voordelen van de betrekking

What We Offer:

• A versatile role in an international hotel environment
• Continuous IHG training and professional development opportunities
• Experience managing VIP guests and loyalty programs
• Work in a dynamic environment with colleagues passionate about service
• A salary of 17,33€ per hour/2.853,95€ gross per month.
• Competitive benefits and career advancement opportunities
• And many more !

Extra informatie

Interested? Send your CV to 5014job@cp-brussels.com

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